Frequently Asked Questions
Frequently Asked Questions
How firm is the Happsy mattress?
The Happsy mattress was designed with the help of engineers, chiropractors and consumers just like yourself to provide a comfortable medium feel that works for just about everyone. If you prefer a truly plush feel, try adding the organic latex topper for a more heavenly experience. Of course, you can always add the topper later. Both come with a 120-night free trial, so there's no pressure.
Does Happsy sleep cool?
Absolutely. With Happsy's breathable coil system, aerated latex layer and moisture wicking wool, heat dissipates quickly and efficiently, keeping you comfortable all night long.
How bouncy is the Happsy mattress?
The Happsy mattress is both resilient and comfortable with just the right amount of bounce.
What is the difference between individually pocketed springs and traditional mattress innersprings?
When compared to traditional mattress innersprings, pocketed springs uniformly cradle whatever's on them while drastically reducing motion transfer (good news for you and your sleep partner). They are also less bouncy and more stable overall. Further, our pocketed springs don't use glue/adhesives like many others, are made from recycled metal and are GOTS certified. Our high quality coils are custom made rather than the conventional alternative and are made in the U.S.A.
What layers make up the Happsy mattress?
From the bottom up, the mattress starts with an organic cotton fabric, then a layer of quilted organic cotton batting followed by a layer of individually pocketed springs with an organic cotton insulator. Next is the layer of organic latex topped with organic wool batting. The mattress is then topped off with a luxurious organic cotton stretch-knit fabric for a total of 10" height. The sides of the mattress contain an additional organic cotton fabric plus batting. Voila – the Happsy is made. (Diagram)
What are the dark specks or marks on the mattress?
These are actually a good sign! The dark spots are the wool or parts of the cotton showing through the light color of the fabric. For example, on the sides of the mattress, Happsy uses soft and fluffy certified organic cotton, untreated with harsh chemicals or brighteners. This cotton may have seeds, hulls or bits of hull that show through the fabric as dark dots or marks.
The top cover of the Happsy mattress has a layer of organic wool sewn in which partially wraps around the side of the mattress. This natural wool is from all different colors of sheep: white, cream, grey, brown and even black. The darker wool can show through, appearing as dark patches or marks, since the wool is all mixed together into one continuous pad.
While these colors and textures could be eliminated by using dyes or bleaches, these chemicals aren't organic, and not what Happsy is about. We celebrate these little dark flecks and spots as a sign of being natural, and we hope you will, too!
I unzipped the cover. Why do I see irregular open areas in the latex?
Raw latex is like pancake batter. When poured into the molds to make the latex layer for your mattress, bubbles can form. Those bubbles pop and leave little open areas, almost like the look of an English muffin. These little open spots have no effect on the feel or quality off the mattress.
Why does the Happsy mattress have a zipper?
We're proud of our mattress and want to make it easy for you to peek inside and see the craftsmanship and quality materials. The zipper also helps streamline production and makes recycling faster and easier.
Why doesn't Happsy use zones?
While zones can provide more support for some, everyone's body is different: different weight, different height and different needs. Creating zones in a mattress assumes that we all have the same needs for support and that most of us are average height and weight. Additionally, it does not account for the different sleeping positions we may move into throughout the night such as our back, side or stomach.
How do I unpack my Happsy mattress?
We're glad you asked! First you remove the mattress from the box, then you carefully slice the plastic casing with the provided cutting tool. Then, you roll out the mattress on your foundation, flip it over, then cut open the vacuum seal to watch your mattress instantly expand.
How long until I can sleep on the mattress?
Once expanded, give the mattress about 30 minutes and it should be ready for sleep. It may take several days, however, to recover from its compressed packaged state.
Do I need to hold on to the shipping boxes?
We strongly recommend that you hold on to the shipping boxes until you're sure you're keeping your Happsy product(s). They may be helpful in the event of a return.
What kind of foundation is required?
The Happsy mattress works well on any flat surface. For platform beds, we recommend slats no more than 2-3" apart. It even works great with adjustable bases.
Can the Happsy mattress be setup for me?
In order to maintain a streamlined operation and low prices, setup is typically by customer only. We do have some in-home delivery partners, so please give us a call if you're interested, and we'll see what we can do (non-refundable fees apply).
Do I need to flip or rotate my mattress?
Your Happsy organic mattress does not need to be flipped or rotated. After years of use, you may choose to flip, rotate or reposition the latex comfort layer, but this is totally optional.
Why does your mattress cost more than some other popular bed-in-a-box brands?
Happsy is handmade in the U.S. using higher quality certified-organic materials. It may cost a little more, but trust us – it's worth it.
Why does your mattress cost less than other organic brands?
For one, Happsy is sold direct from the factory. Second, we operate at very high volume, ordering materials and manufacturing at efficient scale.
How much is shipping?
$0.00. Yes, we're serious. For shipping to Alaska, Hawaii, please contact us (additional charges apply).
Do you use flame retardants?
No. Unlike other mattresses, Happsy is naturally flame resistant, and is designed to pass all the same fire safety tests without adding any flame retardant chemicals or flame barriers. Some of our competitors claim to not use flame retardant chemicals, but use questionable barriers instead. Some use wool but don't tell you there's also a flame barrier. Others have even been known to treat their cotton and/or wool with boric acid! We've also seen "natural" fire barrier claims based on hydrated silica, but this is actually rayon, a synthetic fiber! No matter how safe they tell you their flame barrier is, it's not as good as a mattress that doesn't need one in the first place.
Do you treat your fabrics with toxic chemicals or bleach?
No. Our fabrics are never treated with toxic chemicals or bleach.
What if I have a latex or wool allergy?
Consult with a physician before purchasing a mattress to discuss how organic materials might affect you.
Shipping, trials and returns
Does free shipping apply to all Happsy products, or just the mattress?
Does the 120-night free trial apply to all Happsy products, or just the mattress?
Do free returns apply to all Happsy products, or just the mattress?
How long does shipping take?
Items will generally ship within 2-3 business days and arrive within 5-7 business days, depending on where you live.
Do you ship internationally?
We are not shipping internationally at this time. Please contact us for Hawaii and Alaska.
Can you ship to a P.O. box?
What happens with returned products?
We never resell used products. Returned items are generally donated or recycled. In certain parts of the country, we are required to recycle/dispose of the product per specific protocols.